Software Support Technician
You have for main responsibilities the taking into account of the incidents on our software solutions and their resolutions and you assure the technical support of the users:
– support for the opening of tickets,
– analysis and follow-up of incidents,
– level 1 and 2 resolution or escalation orientation,
– follow-up of the ticket until its closing with validation of the users,
– documentation of the knowledge base and writing of technical notes,
– mastering / preparation of materials,
– monitoring interventions on sites.
Graduate (bachelor) minimum 2 in Computer Science (DUT, BTS, …), you have the sense of communication and responsibilities. Initiative, strong listening skills and customer satisfaction oriented, respectful of the objectives (quantitative and qualitative) and rigorous in your organization, will allow you to succeed fully in your missions.
We offer you real responsibilities within a human-sized structure federated by strong ambitions.
We will naturally ensure your integration and your training.