CAP Info Privacy Policy

CAP Info, a company based in France (“Company” or “us”) respects the privacy of individuals who visit the Company’s website, our customers and individuals who register to attend the Company’s corporate events or access certain restricted content on our website. By using our website, and any other web pages which we operate or on which we post a direct link to this privacy policy (“Policy”), you consent to the collection, use and disclosure of personal information in accordance with the Policy. This Policy describes our use and disclosure of the personal information we collect. If you do not agree with the terms set out in this Policy, please do not use this website.

  1. Personal Information

“Personal Information” as referred to in this Policy means any information relating to an identified or identifiable person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the person.

By way of example, and not intended to be an exhaustive list, we may collect the following personal Information:

  • First and last name;
  • Title;
  • Email address;
  • Postal address;
  • Telephone number;
  • Employer information;
  • Any other Personal Information that may be relevant for the uses identified in Section 3 of this Policy.

Personal Information does not include “aggregate” or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes.

  1. Collection of information

Collection of Voluntarily-Provided Information

We collect Personal Information that our users provide to us in a variety of ways. These include the following:

  • Subscriptions to email newsletters.
  • Registering for events (including, but not limited to, seminars and webinars).
  • Requesting information about our products.
  • If you contact us by email, using a contact form our website, or by mail, fax, or other means, we collect the Personal Information contained in your message or the data associated with it.
  • Job applications.
  • Personal information collected online may be supplemented with information you provide to CAP Info through other CAP Info services, as well as other sources such as trade shows or seminars, and other data collection methods such as spot tags, tracking and cookies as referenced below.

Passive Information Collection

When you visit our Website, certain information is collected automatically. For example, we automatically collect your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you are visiting the website (for example, a personal computer or a mobile device), the identifier for any hand-held or mobile device that you may be using and your activity on our Website. We also may collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

We may collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as “Web beacons”). You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Website. We use passively-collected information to administer, operate, and improve the Website, to improve the effectiveness of advertising, and to provide advertisements and other content that is relevant to you. If we link or associate any information gathered through passive means with Personal Information, or if applicable laws require us to treat any information gathered through passive means as Personal Information, we treat the combined information as Personal Information under this Policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form.

Do Not Track (DNT)

Cookies are identifiers that are sent from a site via your browser to be placed on your computer’s hard drive. When you visit a website, a message is sent to the server by the browser used to access the site. It is possible that your browser has a “Do Not Track” function. Our website ignores “Do Not Track” signals, but you may choose not to accept cookies by changing the corresponding settings on your browser. However, this refusal may limit your use of certain features or functions on our Website.

Information from Other Sources

We may receive information about you, including Personal Information, from third parties, and may combine this information with other Personal Information we hold about you. In this case, this Policy governs any combined information that we hold in personally identifiable format.

  1. Use of Personal Information

We use your Personal Information to provide the information materials that you request; manage our events; improve, operate, and update our Websites, products and services, and other systems; prevent fraudulent use of our Websites, products and services, and other systems; prevent or take action against activities that are, or may be, in violation of our Website’s Terms of Use, customer agreements, or applicable laws; tailor advertisements, content, and other aspects of your experience on and in connection with the products and services we offer; maintain a record of our interactions with you; for other administrative purposes; for processing employment applications; and for any other purposes that we may disclose to you at the point at which we request your Personal Information, and subject to your consent. Occasionally we may use your information to contact you to ask you to complete surveys that we use for marketing and quality assurance purposes.

We may also use Personal Information you provide to contact you regarding products, services, and offers, both from ourselves and from third parties, that we believe you may find of interest. We allow you to opt-out from receiving marketing communications from us as described in the “Choice” section below.

  1. Disclosure of Personal Information

Except as described in this Policy, we will not disclose your Personal Information that we collect to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

Service Providers

We may disclose Personal Information to third-party service providers (for example, payment processing, data storage and processing facilities, event venues, marketing companies, etc.) that assist us in our work. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information.


Business Transfers

Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Information is transferred to one or more third parties as one of our business assets.

For Legal Reasons

We also disclose Personal Information if we believe that doing so is legally required, or is in our interest to protect our property or other legal rights

(including, but not limited to, enforcement of our agreements), or the rights or property of others, or otherwise to help protect the safety or security of our Website and other users of the Website.

We reserve the right to fully use and disclose any information that is not in personally identifiable form.

  1. Choice

If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the emails. You may also opt-out from receiving commercial emails from CAP Info, and any other promotional communications that we may send to you from time to time (e.g., by post) by sending your request to us by email to, or by writing to us at the address given at the end of this Policy.

Please be aware that if you opt-out of receiving commercial emails from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial email from us during that period.

  1. Access

If you have the ability to create a user account or profile on our Website, you may have the ability to access and update many categories of personal information that you provide to us by logging in to your account and accessing your account settings. If you wish to consult or amend any other personal information that we hold about you, please contact us by email at

If you request that we to delete your account (via a user settings page, by e-mail, or otherwise), we will do so within a reasonable period of time, but we may need to retain some of your Personal Information in order to meet our legal obligations, or where we reasonably believe that we have a legitimate reason to do so. If your employer is a CAP Info customer, you may also wish to contact your company’s system administrator for assistance in correcting or updating your information.

  1. Customer Data

CAP Info customers may electronically submit their data or information (“Customer Data”) into the CAP Info application. CAP Info will only have access to such Customer Data if the Customer has also engaged CAP Info to provide related services, which may include, but not be limited to, hosting, maintenance and support, or managed services (“Services”). Where CAP Info has such access, it will not review, share, distribute, or reference any such Customer Data except as provided in the applicable Master License Agreement, or Services Agreement (the “Agreement”), or as may be required by law. In accordance with the Agreement, CAP Info may access Customer Data only for the purpose of providing the services or preventing or addressing service or technical problems, or as may be required by law.

CAP Info acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by a CAP Info customer and you wish to exercise any rights you may have to access, correct, amend or delete such data, please inquire with our customer directly. CAP Info personnel have limited ability to access data that our customers submit to our services. Therefore, if you wish to make you request directly to CAP Info, please provide the name of the CAP Info customer who submitted your data to our services. We will forward your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.

  1. Links

The Website may contain links to other web sites, products, or services that we do not own or operate. If you choose to visit or use a third-party site or use products or services available on or through such third-party sites, please be aware that this Policy will not apply to your activities or any information you disclose while using those third-party sites or any product or service available on or through such third-party sites. We are not responsible for the privacy practices of these third-party sites or any products or services available on or accessible through them.

  1. Children

The safety of children is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Website, products and services are not directed to, or intended to be used by, children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If we learn that we have inadvertently collected personal information from a child under the age of 13 on our Website, we will delete that information as quickly as possible.  If you believe that we may have collected any such personal information, please notify us by email at

  1. International Visitors

f you choose to use the Website from outside France, then you should know that you are transferring your Personal Information outside of your country of residence and into France for storage and processing. By providing your Personal Information to us through your use of our Website, you agree to the transfer, storage, and processing of such data in France.  Also, we may transfer your data from France to other countries or regions for the storage and processing of such data, fulfilling your requests, and operating the Website. However, we will take measures to ensure that all information collected through our website and applications is treated securely and in accordance with this Privacy Policy.

  1. Security

We use reasonable security measures that are designed to protect personal information from accidental loss, disclosure, misuse or accidental destruction. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or guarantee the security of any information that you provide to us: you transmit information to us at your own risk.

  1. Updates to this Policy

We may update this Policy from time to time. When we do, we will also amend the “last updated” date indicated at the beginning of this Policy. Your use of our Website after such changes will be subject to the most recent Policy. As may be required by applicable laws, if we change this Policy in a manner that is materially less restrictive with respect to our use or disclosure of your Personal Information, we will use reasonable efforts to notify you of the change and to obtain your consent prior to applying the changes to any Personal Information that we collected from you prior to the date such changes becomes effective. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose personal information.

  1. Contacting us

If you have any questions or comments about this Policy, please contact us at the following address:

CAP Info
Immeuble le Sémanet II
3, allée de la Combe